Refund Policy

1. Scope & Nature of Service

The Gender Atlas Complete Report is a one-time digital content service. Because the report is delivered immediately in the browser upon successful checkout, unlocked reports are non-refundable except in cases of verified technical faults. Subjective dissatisfaction, unmet expectations, or changes of mind are outside the scope of refunds.

2. Definition of Technical Fault

A technical fault qualifies for a refund under any of the following circumstances:

• Access Not Granted：Payment was successfully charged, but the system failed to generate entitlement credentials and access could not be restored;
• Persistent Functional Defect：Key report features (such as 6-axis radar visualization, question attribution panels, or PDF export) are persistently broken due to verified product bugs;
• Duplicate Charge：Duplicate charges incurred for the same reflection session due to system or payment processing errors.

3. How to Apply & Email Template

If you encounter a qualified technical fault, please email support@genderatlas.tech with your checkout email, Creem order ID or session ID, description of the fault, timestamp, and supporting screenshots or screen recordings.

To: support@genderatlas.tech
Subject: Gender Atlas Technical Fault Refund Request - [Order / Session ID]

Dear Support Team,
I encountered a technical fault when purchasing the Gender Atlas report and am requesting a verified refund:
- Checkout Email: your-email@example.com
- Creem Order / Session ID: sess_...
- Description of Fault: [Describe missing access / broken core feature / duplicate charge]
- Timestamp: YYYY-MM-DD HH:MM UTC
- (Attached: payment receipt and screenshot/recording of the error)

4. Timeline & Response

Technical fault claims must be submitted within 30 days of purchase. Upon receipt of complete claim information, our support team will provide an initial response within 3 business days.

5. Approval & Payout

All refund requests undergo manual verification, during which additional error details may be requested. Upon approval, funds are refunded to the original payment method via Creem within 3–5 business days depending on banking channels. Submission does not guarantee approval. Once refunded, access to the report and associated snapshots is automatically revoked.